financial policy
patient experience
When you are in the midst of being treated for a medical or dental problem, it’s easy to forget that a doctor’s office is also a business. We understand that. Yet we also want our patients to understand that an important part of any business is also collecting payments for the services it provides.
In the interest of both good medicine and good business, we believe it’s best to establish a policy to avoid any misunderstandings later. As a result we have developed this billing policy.
How we handle insurance claims.
We will make every attempt to verify eligibility and co-payment amounts prior to your surgery. Please keep in mind that if you have recently undergone treatment at another office whose claims have not been processed by your insurance company when we call, those benefits may not have been factored into your estimate and your ending balance may differ. After surgery or treatment we will bill your insurance carrier for their portion of the bill. We will be prompt in handling any requests for information to facilitate the claim.
You are responsible for paying your bill.
Your insurance coverage is a contract between you and your company. Our office is not involved in setting your coverage limits, exclusions to your contract, or waiting periods. That means it’s primarily your responsibility to see that your insurance company covers your bill.
We ask that you pay by cash, check or credit card on the day that services are rendered.
While your insurance company may reimburse a portion of the cost of the medical or dental care, we ask that you pay the deductible (co-payment) or payment in full (if there is no insurance coverage) prior to treatment. In individual instances payment plans may be extended for a short period of time. A check of credit references may be necessary if payment plans are extended for treatment. Please talk with our business administrator prior to your appointment if you need to make financial arrangements.
We invite you to discuss our fees or financial policies with us.
We are always happy to answer any questions about costs, insurance claims, billing questions, or financial plans.
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